Refund policy

We want you to love what shows up at your door.

If your tee arrives damaged, defective, misprinted, or you receive the wrong item, we'll make it right.

30-Day Make-It-Right Guarantee

For approved claims, we'll arrange a replacement or refund. There’s no additional cost to you for an approved replacement.

Made to Order

Every Route Flexible tee is printed to order. This helps us avoid unnecessary inventory and waste and means each item is made specifically for your order.

Because our products are made to order, we don't accept returns or exchanges for:

Choosing the wrong size
Change of mind
Selecting the wrong color
Ordering the wrong product

Please review the product details and Size Guide carefully before placing your order.

If we send you the wrong item, color, or design, that's covered by our 30-Day Make-It-Right Guarantee.

Something Wrong With Your Order?

Email us at hello@routeflexible.com within 30 days of delivery and include:

Your order number
A brief description of the issue
A clear photo showing the problem

We'll review your request and get back to you as soon as possible.

Refunds

If a refund is approved, it will be issued to your original payment method.

Processing times after a refund is issued depend on your bank or payment provider.

Questions Before Ordering?

Not sure about sizing, color, or anything else before placing your order? Email hello@routeflexible.com — we're happy to help.