Privacy policy

Last updated: August 31, 2026

Welcome to Route Flexible. These Terms of Service ("Terms") govern your use of the Route Flexible website, online store, and related services (collectively, the "Services"). Throughout these Terms, "we," "us," and "our" refer to Route Flexible. Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you. By accessing our website, using our Services, or placing an order, you agree to these Terms and any additional policies referenced here, including our Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree to these Terms, please do not use the Services.

Eligibility and Use of Our Store By using our Services, you confirm that you are legally permitted to enter into transactions and make purchases under the laws applicable to you. You agree to provide accurate, current, and complete information when placing an order or creating an account. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account. You may not use our Services for any unlawful or unauthorized purpose.
Products We make reasonable efforts to display and describe our products as accurately as possible. However, colors and other visual details may appear differently depending on your screen, device, display settings, lighting, or other factors. Because many Route Flexible products are printed to order, slight variations may occur between individual items. Product descriptions, availability, designs, colors, sizes, and other product details may be changed or discontinued without notice. We reserve the right to limit the quantities of products available for purchase where reasonably necessary.
Orders Placing an order does not necessarily mean that we have accepted it. We reserve the right to accept, decline, or cancel an order as permitted by applicable law, including in cases involving suspected fraud, payment issues, pricing or inventory errors, or other circumstances that prevent us from fulfilling the order. If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method. You are responsible for reviewing your order details, including the product, color, size, quantity, billing information, and shipping address, before completing your purchase. For information about returns, replacements, and refunds, please see our Refund Policy.
Prices, Payments and Taxes Product prices are displayed on our website and may change from time to time. The price applicable to your purchase will be the price presented during checkout when your order is placed, subject to correction of obvious errors as permitted by applicable law. Applicable taxes and shipping charges will be displayed at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable charges associated with your order. Payments may be processed by third-party payment providers subject to their own terms and policies.
Shipping and Delivery Our products may require processing or production before they are shipped. Shipping and delivery times are estimates and may vary due to carrier delays, weather, high-volume periods, incorrect delivery information, or other circumstances outside our reasonable control. Current shipping rates, processing information, delivery estimates, and available shipping destinations are described in our Shipping Policy. Please make sure your shipping address is complete and accurate before placing your order. If your order arrives damaged, defective, or incorrect, please contact us in accordance with our Refund Policy.
Returns, Replacements and Refunds Because Route Flexible products are printed to order, our return and exchange options may differ from those offered for mass-produced inventory. If an item arrives damaged, defective, or incorrect, please contact us within the period specified in our Refund Policy. Eligibility for replacements, returns, or refunds and the procedures for requesting them are described in our Refund Policy. Nothing in these Terms is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable consumer protection law.
Intellectual Property Unless otherwise stated, the content made available through the Route Flexible website—including our branding, logos, product designs, illustrations, graphics, photographs, text, and other original content—is owned by or licensed to Route Flexible and is protected by applicable intellectual property laws. You may access our website for your personal, non-commercial use. You may not reproduce, distribute, modify, sell, commercially exploit, or otherwise use our protected content without our prior written permission, except where such use is permitted by applicable law. Route Flexible trademarks, branding, and other identifiers may not be used in a way that suggests sponsorship, endorsement, or affiliation without our permission.
Third-Party Services We use third-party service providers to operate parts of our business, including ecommerce technology, payment processing, fulfillment, shipping, analytics, and other services. Your interaction with certain third-party services may also be governed by the applicable provider's terms and privacy policies. We are not responsible for third-party services to the extent permitted by applicable law.
Shopify Our online store is hosted and powered by Shopify. Shopify provides the ecommerce technology that enables us to offer the Services, but products purchased through our store are sold by Route Flexible. For information about how personal information may be processed through Shopify, please see our Privacy Policy and Shopify's applicable privacy information.
Third-Party Links Our website may contain links to websites, services, or content operated by third parties. We do not control those third-party websites and are not responsible for their content, availability, security, privacy practices, or terms. If you choose to visit a third-party website, your use of that website is subject to its applicable terms and policies.
Privacy Your privacy matters to us. Our collection, use, and disclosure of personal information is described in our Privacy Policy. By using the Services, you acknowledge that you have been provided access to our Privacy Policy.
Reviews, Feedback and User Submissions If you voluntarily submit a review, suggestion, idea, photo, comment, or other content to us, you confirm that you have the necessary rights to submit that content. You must not submit content that infringes another person's intellectual property, privacy, publicity, or other legal rights. Where you grant us permission to use submitted content, we may use it for the purposes and within the scope of that permission and as permitted by applicable law.
Errors and Inaccuracies Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information. We reserve the right to correct errors or update inaccurate information and, where permitted by applicable law, cancel affected orders. If an order is cancelled after you have been charged, we will issue any applicable refund.
Acceptable Use You agree not to misuse our website or Services. You may not: Use the Services for unlawful or fraudulent purposes Violate or infringe the rights of others Upload or transmit viruses, malicious code, or harmful technology Attempt to gain unauthorized access to our website, accounts, systems, or networks Interfere with the security or normal operation of the Services Use automated systems to access the Services in a manner that places an unreasonable burden on our infrastructure Impersonate another person or misrepresent your identity Use the Services to distribute spam or other unauthorized communications We may restrict or terminate access to the Services where reasonably necessary in response to violations of these Terms.
Suspension and Termination We may suspend or terminate access to all or part of the Services where reasonably necessary, including if these Terms are materially violated or the Services are being used unlawfully or fraudulently. Provisions that by their nature should survive termination will remain effective after termination.
Disclaimer We make reasonable efforts to keep our website and Services accurate, secure, and available. However, to the extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted, completely error-free, or available at all times. Nothing in these Terms excludes warranties, guarantees, or other rights that cannot legally be excluded.
Limitation of Liability To the fullest extent permitted by applicable law, Route Flexible will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Services where such liability may lawfully be limited. Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law. Your statutory consumer rights are not affected by this section.
Indemnification To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful use of the Services or your material violation of these Terms. Nothing in this section creates an obligation that cannot lawfully be imposed on you under applicable law.
Severability If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms. The remaining provisions will continue in effect.
Entire Agreement These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement between you and Route Flexible concerning your use of the Services. Nothing in this section limits rights or obligations that cannot legally be waived or excluded.
Assignment You may not transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by applicable law. We may assign or transfer our rights and obligations in connection with a legitimate business transaction or reorganization, subject to applicable law.
Governing Law These Terms and any disputes arising from or relating to the Services will be governed by the laws applicable to Route Flexible, subject to any mandatory consumer protection rights or other laws that apply to you and cannot legally be excluded. Nothing in these Terms is intended to deprive you of mandatory rights available under applicable law.
Changes to These Terms We may update these Terms from time to time to reflect changes to our Services, business practices, or legal and regulatory requirements. When we make changes, we will post the updated Terms on this page and update the "Last updated" date. Where required by applicable law, we will provide additional notice of material changes.
Contact If you have questions about these Terms, an order, or Route Flexible, contact us at: hello@routeflexible.com